Course syllabus adopted 2023-02-08 by Head of Programme (or corresponding).
Overview
- Swedish nameKvalitets- och verksamhetsutveckling
- CodeTEK146
- Credits15 Credits
- OwnerMPQOM
- Education cycleSecond-cycle
- Main field of studyIndustrial Engineering and Management
- DepartmentTECHNOLOGY MANAGEMENT AND ECONOMICS
- GradingTH - Pass with distinction (5), Pass with credit (4), Pass (3), Fail
Course round 1
- Teaching language English
- Application code 36113
- Maximum participants60 (at least 10% of the seats are reserved for exchange students)
- Open for exchange studentsYes
- Only students with the course round in the programme overview.
Credit distribution
Module | Sp1 | Sp2 | Sp3 | Sp4 | Summer | Not Sp | Examination dates |
|---|---|---|---|---|---|---|---|
| 0123 Project 5 c Grading: UG | 5 c | ||||||
| 0223 Examination 10 c Grading: TH | 10 c |
|
In programmes
Examiner
Ida Gremyr- Full Professor, Innovation and R&D Management, Technology Management and Economics
Eligibility
General entry requirements for Master's level (second cycle)Applicants enrolled in a programme at Chalmers where the course is included in the study programme are exempted from fulfilling the requirements above.
Specific entry requirements
English 6 (or by other approved means with the equivalent proficiency level)Applicants enrolled in a programme at Chalmers where the course is included in the study programme are exempted from fulfilling the requirements above.
Course specific prerequisites
Prospective students need to be registered on the Master s Programme in Quality and Operations Management, and thus fulfill the programme prerequisites.Aim
The main aim of this course is to give the students a broad, and research based, basis in the area of quality and operations management, and in this way serve as a basis for continuing studies on a master s level in Quality and Operations Management.Learning outcomes (after completion of the course the student should be able to)
Having completed the course the students will have acquired a common knowledge base for further studies and work in the field of Quality and Operations Management. Having completed the course the students should:
- be able to give account for the foundations of Quality and Operations Management
- be able to describe and apply some basic tools and approaches in improving organizational processes and products
-be able to relate to various professional roles within the area of Quality and Operations Management
- be able to reflect on improvement work carried out in groups built around diversity of individuals in terms of gender, educational background, and nationality
- have improved their abilities to communicate their individual conclusions and their rationale.
The course is divided into a number of weekly subtopics with their own learning objectives, summarized as follows. After the week the student will be able to:
Quality Management
QM1: describe the basics of the quality concept and customer satisfaction, the principles of Quality Management
QM2: give account for the disciplines underlying improvement initiatives (improvement knowledge)
Operations Management
OS1: to understand and reflect on the criticality of operations management in various contexts
The course is divided into a number of weekly subtopics with their own learning objectives, summarized as follows. After the week the student will be able to:
Quality Management
QM1: describe the basics of the quality concept and customer satisfaction, the principles of Quality Management
QM2: give account for the disciplines underlying improvement initiatives (improvement knowledge)
Operations Management
OS1: to understand and reflect on the criticality of operations management in various contexts
OS2: understand fundamental principles of operations management
OS3: to account for, and problematize on, potential ways of addressing the sustainability challenge through operations management
Product Development Dilemmas
PDD 1: give account for the role of product development in a company and some overall strategic product development dilemmas.
PDD2: describe and identify a spectrum of managerial choices in product development that exists due to a number of necessary trade-offs (e.g. time vs. cost and quality, one product vs. a family of products and market pull vs. technology push).
Service Operations Management
SOM1: describe, and explain, the design and delivery of service in a variety of organizations.
SOM2: apply an analytically thinking about service operations and apply conceptual and empirical tools for enhancing the performance of service operations.
SOM3: give account for the nature of service quality and how organizations might go about improving the quality of their service.
Design for Quality
DQ1: describe the importance of customer focus and its role in quality management
DQ2: explain and give examples of areas of application for some methods supporting customer focus in product development, e.g. the Kano model and Quality Function Deployment.
DQ3: be able to reflect on benefits and difficulties in the use of the above mentioned methods
Change Management and Improvement Processes
IP1: provide examples of basic change models
IP2: give account for what is meant by a systematic approach to change
IP3: Be able to reflect on different methods and approaches for change management
PDD 1: give account for the role of product development in a company and some overall strategic product development dilemmas.
PDD2: describe and identify a spectrum of managerial choices in product development that exists due to a number of necessary trade-offs (e.g. time vs. cost and quality, one product vs. a family of products and market pull vs. technology push).
Service Operations Management
SOM1: describe, and explain, the design and delivery of service in a variety of organizations.
SOM2: apply an analytically thinking about service operations and apply conceptual and empirical tools for enhancing the performance of service operations.
SOM3: give account for the nature of service quality and how organizations might go about improving the quality of their service.
Design for Quality
DQ1: describe the importance of customer focus and its role in quality management
DQ2: explain and give examples of areas of application for some methods supporting customer focus in product development, e.g. the Kano model and Quality Function Deployment.
DQ3: be able to reflect on benefits and difficulties in the use of the above mentioned methods
Change Management and Improvement Processes
IP1: provide examples of basic change models
IP2: give account for what is meant by a systematic approach to change
IP3: Be able to reflect on different methods and approaches for change management
Content
The weeks of the course are devoted to seven different topics:1. Team building and introduction
2. Quality Management
3. Operations Management
4. Product Development Dilemmas
5. Service Operations Management
6. Design for Quality
7. Change Management and Improvement Processes
8. Professional roles and competences in Quality and Operations Management
Organisation
Each week of the course consists of introductory lectures, guest lecture/study visits and literature seminars. The theme changes each week and the totality of the course reflects the main content of the master s program in Quality and Operations Management.Literature
Collection of articles and book chapters.Examination including compulsory elements
The examination consists of a written exam, literature seminars, case work, exercises, and study visits/guest lectures.The course examiner may assess individual students in other ways than what is stated above if there are special reasons for doing so, for example if a student has a decision from Chalmers on educational support due to disability.